Telehealth Appointment

Click on Book your Appointment for Fee listing and CPT codes. See below for Healthcare Insurance information

Hello,

Thank you for booking your Telehealth visit. To better serve you on your visit please have the following with you on your visit should there be a need for any physical assessment.

Tools:

-Flash light

-Thermometer

-Blood pressure cuff, Apple watch or blood pressure reading device

-Email past lab result to drlenynd@gmail.com

-Please be in a room that has enough space to lie down and has a chair

Frequently Asked Questions about Telehealth:

Secure & HIPAA-compliant, PIPEDA-compliant data transfer

-Secure infrastructure and is designed from the ground up to be secure. All data is encrypted in transit, and nothing is ever recorded or stored. And in all one-to-one appointments, the encrypted data flows directly from your doctor to your device bypassing any servers.

How to Join your Telehealth appointment:

  • iPad/iPhone for Online Appointments - This guide assumes that you already have an online appointment booked in with your provider.

https://vimeo.com/510765797


Prerequisite: Download the Jane Online Appointment App

Important Note: This App is simply a communication tool for Jane. You will not have access to Begin your appointment from this tool. Please follow the steps below on how to Begin your appointment.

Online appointment

There are two ways you can begin your Online appointment

Step 1: Begin your online Appointment

  1. Join via Email Appointment Reminder

You will receive an Appointment Reminder email sent to you by your provider 30 minutes before your scheduled appointment time.

Tap the button at the bottom of the email to begin: Begin Your Online Appointment

  1. Join via My Account

Alternatively, you can access this same video call link by logging into your account on your clinic’s Jane site, using the Sign In button at the top of the page.

The URL to the clinic’s Jane site will look something like clinicnamehere.janeapp.com— often, clinics will include a direct link to their Jane online booking site on their website, but you can always ask if you are unsure!

Once you have logged into your account, scroll down to view your Upcoming Appointments, then tap the blue Begin button next to today’s appointment.

Reminder: If you have not yet downloaded our Jane Online Appointments App, you will be redirected to the App Store to download. Once you have downloaded the app, you will need to return to your email or My Account page to Begin the session. You will not be able to Begin the session from inside the app.

Step 2: Provider Consent

Jane and the clinic will need your consent before the video call begins. Scroll down and tap I consent to provide it.

Step 3: Connect Audio & Video

Jane’s Online Appointments App will now open to begin the video session!

Next, you might see a prompt from the app to request permission to access your Microphone and Camera.

Tap OK to proceed.

Video Icons

Description of Icons starting from the left:

  • Text Chat Window - Use this to chat with your practitioner through text and emojis.

  • Mute/Unmute - Turn on/off audio. Great for those moments when you need to mute sounds during the call.

  • Leave Call - When you’re finished with your call, click here or simply close the tab.

  • Start/Stop Video - Click here to enable or disable your video.

  • Menu - Inside the menu, you can change your sound device, toggle the camera, enable low bandwidth mode, and enter tile view.


Cancellation Policy

Please note we require 48 hour notice if you wish to reschedule or cancel your appointment. $50.00 will be automatically collect for No Show or less than 48 hour canceled appointment. It is our office policy booked appointments are given 48 hours confirmation via email, text or both.

Healthcare Insurance we are a Network Provider

  • Aetna

  • Bankers Life

  • Capital Blue Cross (Health ePlace)

  • Careington

  • CarePlus

  • Cigna

  • ConnectiCare

  • Coordinated Care

  • First Choice Health

  • Fitness Your Way

  • Harvard Pilgrim

  • Health Team Advantage

  • Highmark BCBS

  • Humana

  • Kaiser

  • Lifewise Health Plan

  • MediGold (Mount Carmel Health Plan)

  • Molina Healthcare

  • Mutual of Omaha (Mutually Well)

  • New Benefits

  • Premera Bluecross

  • Prime

  • Priority Health

  • Regence Blueshield

  • Sam's Club Care Accelerator Together with Humana

  • SCAN

  • Teal Premier

  • Tivity Health

  • UCare

  • US Family Health Plan, Christus (TX)

  • US Family Health Plan, Martin's Point (ME)

  • US Family Health Plan, Pacific Medical Center (WA)

  • Washington Department of Labor & Industries

  • WellCare


Frequently Ask Questions

Q: Do you accept insurance?

A: Yes, we are an in-network-provider for the healthcare insurance listed above

Q: How do I know if there is alternative medical coverage on my insurance plan?

A: On the back of your insurance care there is a customer service number. You can call and inquire about Alternative medical coverage for Naturopathic Physician appointment. We also provide an insurance eligibility check prior to your booked appointment


If you do not have Naturopathic Service included in your healthcare insurance plan, the following links are for reimbursement forms. Your service code and diagnosis code will be given to you on your visit for your insurance form.

Aetna Aetna Medical Claim Form

Blue Cross BlueShield Medical Domestic Reimbursement Form

Cigna Cigna Medical Claim Form

Molina Molina Reimbursement form

United Healthcare United Healthcare digital reimbursement claim form